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Frequently Asked Questions
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All IXM WEB users with access to the TOOLS tab can use the Backup & Restore functionality.
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Yes, it is possible to restore the same, but it is not recommended by Invixium to restore any backup file from one IXM device family to another.
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No, it is not possible to restore a backup file if the firmware version does not match with the backed up device.
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No, the backup feature will not work if the device is offline.
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No, the restore feature will not work if the device is offline.
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Whenever a user receives an “Insufficient memory on device” error message, they need to attach a USB at the bottom of the device and click on “Continue”. This will start the backup process.
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Whenever a user receives an “Insufficient memory on device” error message, they need to attach a USB at the bottom of the device and click on “Continue”. This will start the restore process.